Main Content
LIVE - Remote Support
With LIVE, supporters can easily access users' computers and mobile devices to provide technical support when needed.
The mouse, keyboard and screen are shared. Access is only possible after entering a connection code.
Your benefit
When it comes to questions about IT topics, a quick glance at the screen can often save a lot of phone calls, emails and screenshots. LIVE makes it possible for supporters to connect to the devices as if they were "on site". Users can look at the same screen and interact together with the supporters.
The screen is only released and the input devices shared after the users have entered a connection code. A LIVE session without the consent (by entering a code) of the support recipient is not possible.
LIVE works in all directions under Windows, Linux, macOS, Android, iOS and Windows Mobile.
Target group
Students, employees, guests
Requirements
- Support recipients need an Internet-enabled device to get help.
- Support providers require an Internet-enabled device and a LIVE account including a second factor to provide assistance.
Instructions
- LIVE - Remote support via the start menu on University Computer Center computers
- LIVE - Remote support via a browser
- LIVE - Remote Support for Android
Support and Help
You can reach the LIVE team at live-support@hrz.uni-marburg.de. Questions, feedback, problem descriptions, etc. are welcome.
Worth knowing
LIVE is operated by the University Computer Center and is based on the software ISL Online.
The license covers all facilities of Philipps-Universität Marburg.