12.01.2023 Neuer Artikel von Rocio Bueno Roldán und Antje Röder in The Qualitative Report

WhatsApp? Opportunities and Challenges in the Use of a Messaging App as a Qualitative Research Tool

Abstract: This article evaluates the use of the popular Mobile Messaging App (MMA) WhatsApp as a way to
conduct qualitative research with geographically dispersed samples. Through the use of a case study of
Latino expat-wives around the globe, we show how traditional methods of qualitative interviewing were
adapted and evolved through the use of this application. Findings suggest that WhatsApp is a valuable
tool for conducting qualitative research with specific advantages over other MMAs and VoIPs due to its
familiarity amongst the target group and its flexible blending of video, audio, and written forms of
communication. Particularly its use on smartphones led to interactions that went beyond regular face-to-
face interviews, thus allowing us access normally only gained in ethnography studies. While this can be a
gain in terms of building rapport and increase the depth of data collection, it also brings new challenges
in terms of ensuring data quality, interpreting non-verbal cues and ensuring high ethical standards.

https://nsuworks.nova.edu/cgi/viewcontent.cgi?article=5329&context=tqr (Open Access)